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Nkoala Store Return Policy
At Nkoala, we want you to be fully satisfied with your purchase. Our return policy is designed to ensure a smooth and hassle-free process for you. Please review the following guidelines:
Eligibility for Returns
We accept returns on products within 30 days of purchase under the following conditions:
- The product must be unused, unopened, and in its original packaging.
- Items such as scar repair cream, 2-in-1 shampoo & body wash, nourishing lip balm, and similar personal care products cannot be returned if opened for hygiene reasons.
Non-Returnable Items
For the safety of our customers, the following products are non-returnable:
- Scented & Unscented Body Washes
- Serene Oil, Soothing Itch Relief Salve, Multi-Purpose Healing Balm
- Comforting Nipple Cream, Coconut Oil, and Hydrating Shea & Mango Body Butter
Damaged or Defective Products
If you receive a damaged or defective item, please contact us immediately at info@nkoala.com with your order number and photos of the product. We will be happy to replace the item or issue a refund where applicable.
Return Process
- Contact our customer support at info@nkoala.com to initiate a return.
- Provide your order number and details of the product you’d like to return.
- We will provide you with instructions on how to ship the item back to us.
- Return shipping costs will be your responsibility unless the product is defective or the return is a result of our error.
Refunds
Once we receive your returned item and verify its condition, we will process your refund. Refunds will be credited to your original method of payment within 7-10 business days.
Exchanges
If you wish to exchange a product, please reach out to us within 30 days of receiving your order. Products must meet the eligibility criteria outlined above.
Contact Us
For any questions or concerns regarding our return policy, feel free to contact our customer service team at info@nkoala.com.funds and returns.